4 ms·
There's uhh.. a thing called a warranty which generally is sold with every-single-device-sold-ever that is enterprise grade. This is also where they make their
by druiid 16y ago
There's uhh.. a thing called a warranty which generally is sold with every-single-device-sold-ever that is enterprise grade. This is also where they make their money. If a hard-drive dies you call Dell and they ship you a new one. If a hard drive in a $40k+ Netapp dies, you call Netapp and they tell you their rep is waiting for you at the data-center and to hurry up. If your Cisco switch dies you call Cisco and they ship you a.... you get the idea.
- netpenthe 16y agoas someone said above, if your Dell hard drive fails, they respond to you in 4 hours, then they ask you to run a series of tests blah blah blah, then you might get replacement that day or in a few days.. this is likely to cost at least 4 hours of a sys admin's time, maybe closer to 10?
- nowarninglabel 16y agoSo meanwhile your sysadmin has gone over to the co-lo to swap parts, and as mentioned elsewhere dealt with CS, shipping, and such. Real-world problems. The cost is not $0.