This is something Marshall B. Rosenberg talks about a lot in his book Nonviolent Communication (the article even contains a quote as another commenter has point

This is something Marshall B. Rosenberg talks about a lot in his book Nonviolent Communication (the article even contains a quote as another commenter has pointed out). I highly recommend this book to everyone. It's a little cheesy at times and reads like a self-help book, but the content is insightful and applicable everywhere.