4 ms·
Exactly. It's kind of well-known at this point that negative net dollar churn is what people should aim for. The minutiae of risk modelling for something as in
by davidivadavid 6y ago
Exactly. It's kind of well-known at this point that negative net dollar churn is what people should aim for.
The minutiae of risk modelling for something as inherently volatile seem beside the point. Maybe if you're a stock analyst?
- mathattack 6y agoFor small sample sizes (enterprise customers) it’s tricky to get too crazy on stats. Simple models are better.
- jrott 6y agopractically if you are dealing with large enterprise customers it's better to use qualitative data from your account managers to figure out how much risk there is with each customer.
- mathattack 6y agoMy experience is “they love us” isn’t as strong a retention predictor as cold hard usage metrics.
- jrott 6y agoThey love us seems to never be that useful. I actually meant more in terms of there worried about foo or finding out about the dumb workaround there using. That stuff seems to be an early warning sign that something isn’t going well.