It likely doesn't help that she's in Canada, dealing with a US company. I don't know what the documents she supplied to Apple look like, and neither do you, but

It likely doesn't help that she's in Canada, dealing with a US company. I don't know what the documents she supplied to Apple look like, and neither do you, but I've dealt with the Canadian government enough to know that some things look quite different from what I'm used to here in the US. You mention "the courts," but in fact as soon as the Ontario courts got involved, Apple supplied the required information.