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The author's suggestion that service providers should make predictions is exactly what status updates aren't supposed to do. Amazon's communication during this
by jsprinkles 15y ago
The author's suggestion that service providers should make predictions is exactly what status updates aren't supposed to do.
Amazon's communication during this was on point. There's a line between tell me what's wrong and fix what's wrong and all of the author's suggestions on how to fix the "communication problem" are on the wrong side of that line.
- techiferous 15y agoI agree but it's worth noting that not all of the author's suggestions are on the wrong side of that line. The first three suggestions and the penultimate suggestion are along the lines of "tell me what's wrong".
- tve 15y agoMhh, this is weird. I didn't suggest that they tell me what to do but that they tell me about the derivative. From the status messages it appeared that things were getting better, albeit slowly, when in fact they kept getting worse and affected more machines 12 hours after the initial problem.