While not necessarily a store like Macy's themselves, I know I've reached out to manufacturers when I needed a replacement handle or foot that was lost or broke

While not necessarily a store like Macy's themselves, I know I've reached out to manufacturers when I needed a replacement handle or foot that was lost or broken. Heck, often right inside the package you'll see a piece of paper that says "STOP! Do not return to the store! Call us"