Even if you remove all the heart from it, kindness is great for PR. Even a small thing, if it provides help to a small set of users in their time of need, will

Even if you remove all the heart from it, kindness is great for PR. Even a small thing, if it provides help to a small set of users in their time of need, will encourage loyal customers. Alas Google knows it already has people’s loyalty, so it can afford to care far less