Well, it's hard to tell apart, because people are not good at communicating their situation. In some cases I'm really just grasping in an unfamiliar territory

Well, it's hard to tell apart, because people are not good at communicating their situation. In some cases I'm really just grasping in an unfamiliar territory and I would appreciate overall guidance of "you're holding that from the wrong end", big picture view of how things actually work and fit together instead of the twisted ways I may have come up with. At other times, I'm already quite familiar with an area and I'm trying to fix some rare case where I really need what I say I need, because I know the usual way, but in my case it won't work and having read up on some bug report discussions, I'm certain I will have to make a certain workaround work and it will require something unusual, but possible. It's just like how a help desk technician will ask me to turn my router off and on again, even though I'm a power user. It is because everyone, especially ignorant people think they know what's wrong, and they are never mistaken (just read /r/talesfromtechsupport). If you want to get past this, make sure to write in a way that's uncommon from ignorant people. Include what you have tried, what makes your case special, write with good spelling and formatting, use the technical terminology right to show you are experienced etc.