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In retail, you know that the handful of garbage people who abuse the return policies ruin it for everybody else and eventually become why good companies ultimat
by logicalmonster 6y ago
In retail, you know that the handful of garbage people who abuse the return policies ruin it for everybody else and eventually become why good companies ultimately go from having a very loose and customer friendly policy to a strict return policy.
I’d fault tesla for not replacing the first policy with something that protects them and the customer in some way though. If customers can’t test drive their actual car before the purchase that makes it really tough to not have some kind of customer friendly return policy, whether it’s conditional or unconditional I'm not sure. But I think with their business model they would need some way to assure people when they buy.
- logicalmonster 6y agoJust thinking out loud: but maybe tesla can expand some kind of rental program so curious people can try before they buy. Or charge a daily rental fee if it’s returned within 7 days or something. Probably people curious about the tesla are the issue.
- anuila 6y agoI don’t think $1000 matches the value loss of a car that is no longer zero-miles, let alone anything less than that.
- curryst 6y agoHypothetically they only eat that loss once,though. The subsequent rentals/loaners would have much, much lower depreciation. It would have to come with the understanding that you aren't meant to purchase the exact car you rented, though. I'm not sure if that would reduce how invested people feel in it.
- gbronner 6y agoThey used to have a 24 hour rental program. Unfortunately, 4 got totalled in Manhattan (mostly because they are fragile) so they killed it