> The family returned to the Tesla service center in the new white Model Y, where the staff apologized, told them they hadn't seen anything like this before, of

> The family returned to the Tesla service center in the new white Model Y, where the staff apologized, told them they hadn't seen anything like this before, offered to service the car, and gave the family a rental, Nathaniel Chien said. The Chiens declined to have the Model Y serviced, instead choosing to return it altogether. Tesla also gave the owners the option of a repair or to just to get a different new one.