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If it were me I would have said something like: 0: Before we start, I'd like to give you some feedback on what you just aid - is that ok? <if not then wait unt
by lancewiggs 16y ago
If it were me I would have said something like:
0: Before we start, I'd like to give you some feedback on what you just aid - is that ok? <if not then wait until later>
1: When you said "you'd take feedback as long as it was valid"... <use direct evidence of behavior>
2: ...it made me feel that you were not receptive to feedback, and that you would not be ready to change if I gave you feedback. <say how it made you, your colleagues, clients etc. feel>
3: pause <and wait for explanation, give clarification on behaviors but don't enter into squabble on whether it was right or wrong>
4: In future I'd suggest there are three things I've found that are good to do when someone wants to give feedback. Let's go through them:
a: drop what you are doing and listen - they have taken the time to try to understand what you are doing and to help you to improve.
b: listen to the feedback with an open mind, ask clarifying questions and have a proactive problem soling approach to solving the issue
c: thank the person for the feedback at the end
<think of a practical and doable solution, and don't be afraid to offer your help to the person.>
The whole process should take 5 minutes or less, and should focus on one specific behavior. Try not to do several feedbacks at once - there is only so much we can handle.
This is straight from the McKinsey playbook, and one of the reasons the firm has been so successful.
- Herring 16y agoI see. It looks like an effective method. Though I'd argue the problem isn't quite that he's not receptive. Maybe emphasize that feedback sometimes has to be done, even if it looks wrong to him.