But that's not how this works. Customers order a feature. They don't order how messed up your implementation of that feature is. In other words, the agreement

But that's not how this works. Customers order a feature. They don't order how messed up your implementation of that feature is. In other words, the agreement with the customer is the spec. But this discussion is about the implementation. Conflating these two is one of the major problems in our industry.