If that's the cause of biweekly outages, shouldn't they be building or acquiring more capacity? I realize complexity plays a role in the rate at which capacity

If that's the cause of biweekly outages, shouldn't they be building or acquiring more capacity? I realize complexity plays a role in the rate at which capacity can be added to the system, but every two weeks is very frequent for that kind of problem. "Too many users" only counts when it's a surprise.