4 ms·

What's wrong with JIRA? If it is about the usage of it within some orgs, I don't know if it is the tool or culture. I have seen some people fawning over tools

What's wrong with JIRA? If it is about the usage of it within some orgs, I don't know if it is the tool or culture. I have seen some people fawning over tools like Asana but in my usage I just found it fancier and slower than Jira. Personally, as a developer I find GitHub issues to be good enough.

pfranz 6y ago
I feel like I've had two experiences with it. Probably 10 years ago I was at a medium sized facility and we migrated 10 different ticketing systems to Jira hosted on-site. It was a little awkward, not quite lightweight, but served all the needs and it was amazing to move tickets between departments while maintaining history and the customization of presentation and fields. Confluence was a much nicer wiki system compared to others at the time and it was nice to integrate Jira/Confluence. Search and Filters are something many other systems suck that for both wiki and ticketing. I left that job and for awhile working at places using different ticketing systems, hearing complaints on places like HN about Jira, and wishing for features those other systems were missing. A few years ago I started at a place that used the cloud hosted Jira at a much smaller company (with an enthusiastic lead who likely tweaked the setup himself). It was a much, much worse experience. It was horribly slow and I guess they had focused on "management" features that made a normal ticket process annoying and confusing (it may have been how it was configured). Reading around I think the horrible performance was because of scaling architecture decisions that Atlassian made, which I heard they've at least acknowledged and are addressing. I gasped when I saw this headline they plan to drop local hosting before getting cloud performance issues behind them.
tootie 6y ago
Man Asana is a real mystery. It has fewer features and worse UX than JIRA. I constantly have trouble clicking on the right thing or having some auto action just do something unexpected. It's coasting on having a nice stylesheet.

pfranz 6y ago

I feel like I've had two experiences with it. Probably 10 years ago I was at a medium sized facility and we migrated 10 different ticketing systems to Jira hosted on-site. It was a little awkward, not quite lightweight, but served all the needs and it was amazing to move tickets between departments while maintaining history and the customization of presentation and fields. Confluence was a much nicer wiki system compared to others at the time and it was nice to integrate Jira/Confluence. Search and Filters are something many other systems suck that for both wiki and ticketing. I left that job and for awhile working at places using different ticketing systems, hearing complaints on places like HN about Jira, and wishing for features those other systems were missing. A few years ago I started at a place that used the cloud hosted Jira at a much smaller company (with an enthusiastic lead who likely tweaked the setup himself). It was a much, much worse experience. It was horribly slow and I guess they had focused on "management" features that made a normal ticket process annoying and confusing (it may have been how it was configured). Reading around I think the horrible performance was because of scaling architecture decisions that Atlassian made, which I heard they've at least acknowledged and are addressing. I gasped when I saw this headline they plan to drop local hosting before getting cloud performance issues behind them.

tootie 6y ago

Man Asana is a real mystery. It has fewer features and worse UX than JIRA. I constantly have trouble clicking on the right thing or having some auto action just do something unexpected. It's coasting on having a nice stylesheet.