> Telling your users "sorry you're using an ancient version, please update" just makes people angry I think telling people we support version x - y and facing

> Telling your users "sorry you're using an ancient version, please update" just makes people angry I think telling people we support version x - y and facing a problem say try upgrading makes people angry Telling people we support version a - b and sorting out their issue is fine even when a-b is smaller than x-y I know support have it difficult because no one can be across all the bugs, regression and fixes, for multiple versions/configurations