Google One was absolutely a nightmare experience for me. I signed up at launch, the service had severe issues syncing things. Took almost a week to sync backups

Google One was absolutely a nightmare experience for me. I signed up at launch, the service had severe issues syncing things. Took almost a week to sync backups that took Dropbox maybe a day. Then it kept flagging a ton of errors that basically said a bunch of my files couldn't be backed up. I talked to support and you do connect to a real person, but there was nothing they could do. then requested a refund, they didn't have the power to do that either. So it got escalated. I was told someone would reach out to me. That never happened. I contacted support again. Rinse, wash, and repeat I don't know how many times over a few weeks before the refund finally processed. During this time I talked to a manager who similarly had no authority to do anything. I was convinced support, though is a live person, has very limited authority and is really other there to relay basics on the product.