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10 message email chains aren't the only alternative. There can be a prominent "I need support" button that pops up a chat widget when clicked. Or a "chat with u
by SPBS 6y ago
10 message email chains aren't the only alternative. There can be a prominent "I need support" button that pops up a chat widget when clicked. Or a "chat with us about pricing" button that pops up the widget when clicked.
Instead what we get is an always-on button that takes up mobile screen real estate.
- seanwilson 6y agoThere's no perfect solution but a small floating mobile button in the corner doesn't seem like a big deal if you know most of the time people on your site are going to be looking for support or sales info. I don't think anyone is advocating a chat window popping up automatically if that's what you're getting at.