4 ms·

Same story with IBM OpenShift and their telemetry.

by krimeo 6y ago

smarterclayton 6y ago
As the person who has worked on making sure telemetry is useful and valuable for users and customers (helping drive insight into quality of kube and close the loop on fixing persistent issues), can you provide some more details about how we’ve let you down? We tried to be as responsible as possible but obviously we’ve failed along the way - what can be done to improve it?
- krimeo 6y ago
  Make the telemetry opt-in to begin with. The comment I am replying to is complaining about Ubuntu calling home, IBM OpenShift is the same story.
  - oso2k 6y ago
    Not to be snarky, but that's easy. Just disconnect your cluster from the internet. We have hundreds of customers that are running disconnected clusters.
    - krimeo 6y ago
      And that applies to Ubuntu just as well. All I'm saying IBM is no better than Canonical in this regard. Not complaining - If you want me to complain about IBM cluster technology that would be a whole different story. And no I'm not gonna ask about disconnected clusters :).
      - oso2k 6y ago
        Haha. I still work for Red Hat, and Consulting at that. My pay is determined by how many billable hours I put in and my customer reviews. Not directly by how much you buy.
        krimeo 6y ago
        I thought there is no Red Hat anymore.
        mroche 6y ago
        Red Hat is a subsidiary of IBM, not acquired and absorbed. It is very much its own thing within the company as a whole.
        krimeo 6y ago
        I really thought it was a merger. Is Red Hat still a seperate legal entity?
        smarterclayton 6y ago
        Yes, separate legal entity, combined financial entity (although I know little about the financial details).
  - MichaelMoser123 6y ago
    that's what they call 'opinionated default configuration'; then they tie in subscription management with telemetry so that opting out of it isn't an option to begin with; https://docs.openshift.com/container-platform/4.1/telemetry/opting-out-of-telemetry.html https://docs.openshift.com/container-platform/4.1/telemetry/... Several further tie ins and the system as a whole becomes barely usable. But then integration is the whole point of openshift, isn't it?
    - smarterclayton 6y ago
      Wow, I’d didn’t realize the 4.1 docs didn’t get updated - newer doc versions are correct in that disconnected subscriptions just manually entered via OCM. 4.1 didn’t include the support for disconnected clusters and at the time the docs were correct. Newer versions are more clear. https://docs.openshift.com/container-platform/4.5/support/remote_health_monitoring/opting-out-of-remote-health-reporting.html#telemetry-consequences-of-disabling-telemetry_opting-out-remote-health-reporting https://docs.openshift.com/container-platform/4.5/support/re... I will follow up on opt-out being the default for the evaluation version of OpenShift. It is already opt-in for OKD.

Same story with IBM OpenShift and their telemetry.

by krimeo 6y ago

Same story with IBM OpenShift and their telemetry.

As the person who has worked on making sure telemetry is useful and valuable for users and customers (helping drive insight into quality of kube and close the loop on fixing persistent issues), can you provide some more details about how we’ve let you down? We tried to be as responsible as possible but obviously we’ve failed along the way - what can be done to improve it?

krimeo 6y ago
Make the telemetry opt-in to begin with. The comment I am replying to is complaining about Ubuntu calling home, IBM OpenShift is the same story.
- oso2k 6y ago
  Not to be snarky, but that's easy. Just disconnect your cluster from the internet. We have hundreds of customers that are running disconnected clusters.
  - krimeo 6y ago
    And that applies to Ubuntu just as well. All I'm saying IBM is no better than Canonical in this regard. Not complaining - If you want me to complain about IBM cluster technology that would be a whole different story. And no I'm not gonna ask about disconnected clusters :).
    - oso2k 6y ago
      Haha. I still work for Red Hat, and Consulting at that. My pay is determined by how many billable hours I put in and my customer reviews. Not directly by how much you buy.
      - krimeo 6y ago
        I thought there is no Red Hat anymore.
        mroche 6y ago
        Red Hat is a subsidiary of IBM, not acquired and absorbed. It is very much its own thing within the company as a whole.
        krimeo 6y ago
        I really thought it was a merger. Is Red Hat still a seperate legal entity?
        smarterclayton 6y ago
        Yes, separate legal entity, combined financial entity (although I know little about the financial details).
- MichaelMoser123 6y ago
  that's what they call 'opinionated default configuration'; then they tie in subscription management with telemetry so that opting out of it isn't an option to begin with; https://docs.openshift.com/container-platform/4.1/telemetry/opting-out-of-telemetry.html https://docs.openshift.com/container-platform/4.1/telemetry/... Several further tie ins and the system as a whole becomes barely usable. But then integration is the whole point of openshift, isn't it?
  - smarterclayton 6y ago
    Wow, I’d didn’t realize the 4.1 docs didn’t get updated - newer doc versions are correct in that disconnected subscriptions just manually entered via OCM. 4.1 didn’t include the support for disconnected clusters and at the time the docs were correct. Newer versions are more clear. https://docs.openshift.com/container-platform/4.5/support/remote_health_monitoring/opting-out-of-remote-health-reporting.html#telemetry-consequences-of-disabling-telemetry_opting-out-remote-health-reporting https://docs.openshift.com/container-platform/4.5/support/re... I will follow up on opt-out being the default for the evaluation version of OpenShift. It is already opt-in for OKD.