I can understand being wary of social engineering and scams, and at Google’s scale it’s almost impossible to imagine how many problems they have to deal with ev

I can understand being wary of social engineering and scams, and at Google’s scale it’s almost impossible to imagine how many problems they have to deal with every day, but I think that’s an excuse to duck out of solving the problem because it’s not sexy enough for a Google employee to get a promotion for solving. Google wants to provide Here’s the reality. Cable companies have methods of verifying their customers identity when they deal with support requests for private services. Banks have a very good verification process. Phone providers use tools like pin codes and other methodology (see https://www.removemyphone.com/learn/prevent-your-phone-number-from-being-stolen-in-sim-swap-fraud https://www.removemyphone.com/learn/prevent-your-phone-numbe... for instance) to solve this problem. Domain name services (even Godaddy and the like) have figured out how to largely solve this verification problem despite their numerous other shady business practices. Are you telling me that Google with their many geniuses can’t find a technical approach to dealing with this? We have multi-factor authentication and other tools. People are willing to pay money for human support. I can’t believe that Google can’t figure out some means of providing this. Their refusal to me is one of the most evil business practices on the Internet while they pretend that they’re the paragon of virtue. It’s really sick to me and hopefully this case is a wake up call to at least one Google employee how backward and customer unfriendly their overall practices are.