4 ms·

What seems novel here is that the author _actually works_ at Google and still can’t help despite being an insider. Although, not sure if that says more about Go

• cmrdporcupine 6y ago
  As a Google employee, I don't expect to have any special privileged access to Google customer support and I think if we did have it, wouldn't you think that would be unjust? Disclaimer: not saying anything about the qualities of said services.
  • pantalaimon 6y ago
    Does Google have customer support at all?
  • justinclift 6y ago
    > ... wouldn't you think that would be unjust? Not at all. Being able to more efficiently access other systems and employees at your company than outsiders isn't "unjust" in any way. Not being able to do so, seems very broken and weird. :(
• cnst 6y ago
  TBH, this is the way it should be. Getting your account unbanned shouldn't require having an insider. --- There should be a clear reason for why an account is banned. When you're accused of a crime in a society, we don't just tell you to read abstract law. We tell you exactly what you've been accused of, such that you can defend yourself appropriately. There is this basic principle in English law that states: - It is better that ten guilty persons escape than that one innocent suffer. What's been happening with many of these companies is that many guilty actually do escape, whilst many innocent actually still do suffer.
• supernova87a 6y ago
  If Google insiders had special access, wouldn't that be similar to exactly how the recent Twitter vulnerability was exploited? Although, in this case, I guess the guy was just looking for any qualitative explanation for how to fix the situation, not specifically asking for exceptions to policies to be made.