For sure, when creating core technology it's better to have 2 people do it than to have 20 people. But when you have stable core and need to polish the edges, a

For sure, when creating core technology it's better to have 2 people do it than to have 20 people. But when you have stable core and need to polish the edges, additional headcount with proper incentives should be able to make a difference. Part of the problem is (possibly biggest) lack of incentives all over the chain and focusing too much (solely) on a small set of business metrics.