Do you pay them or any of their subsidiaries for anything? I have cell service on Google Fi. Long, painful (still-ongoing) story short, they shipped me a Pixel

Do you pay them or any of their subsidiaries for anything? I have cell service on Google Fi. Long, painful (still-ongoing) story short, they shipped me a Pixel 4a that had no cell service. I went back and forth with support for ten days. Then they shipped me a replacement phone. I confirmed my current address. They sent me a shipping notification for my current address. FedEx ended up delivering the package, no signature required, to a town I used to live in five years ago. I double checked and my current address is the only one on the account. Going back and forth with support has been useless. I paid for a phone that doesn't work, and I'm being charged for service that I can't use. My last recourse is to refute the payments with my CC company....but that also seems like the quickest way to get my entire Google/YT/Google Fi account locked up because it's all tied together.