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> has great support. Anecdata, but my experience with Sendgrid's support during a production outage was that to get a response from a human being we ultimately
by Sodman 6y ago
> has great support.
Anecdata, but my experience with Sendgrid's support during a production outage was that to get a response from a human being we ultimately had to reach out to somebody on LinkedIn. Everything else via official channels just received automated replies promising responses in x business days. Also FWIW while our production e-mails weren't being sent, the Sendgrid API was happily returning HTTP 200 success responses.
I agree that it definitely was a breeze to integrate with though.
- bberenberg 6y agoWe converted to a paying account after having an inactive account for a year, some automated system turned off our account AFTER we started paying, the API accepted all of the emails and didn't send or save anything. We had to go in and rebuild all of the lost emails on our backend (eng cost > total Sendgrid spend per year). Support was unresponsive until we escalated via a sales phone number. Typical large company automating dangerous behaviors and then not having a good support system to deal with the fallout.
- senko 6y agoWow that sucks. We had one emergency where someone figured out how to mass mail through our app (flawed "invite via email" feature), we were able to immediately reach support through the live chat feature and stop some 200k spam emails from being processed (they were in their queue by the time we noticed). Saved our butts.