> Each time you reply, a new rep is assigned the ticket I recently had to open a support ticket with Paypal, they are exactly the same, unfortunately I unders

> Each time you reply, a new rep is assigned the ticket I recently had to open a support ticket with Paypal, they are exactly the same, unfortunately I understand the incentives that led to this, but it's still crazy to think about it, since it's obviously a worse use of time for everyone (both me and their agents) just to get some metrics to go up