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I wonder if Facebook has done some good support/bad support A/B tests. Maybe customers receiving bad support spend just as much, or possibly even more, than th

I wonder if Facebook has done some good support/bad support A/B tests. Maybe customers receiving bad support spend just as much, or possibly even more, than those receiving good support.

rightbyte 6y ago
Those who receive bad support and stay probably are more desperate and in need of FB so you would expect the bad support group to be higher value customers on average (those who stay).