3 ms·

Yes, we use it for transactional email and it's a breeze to integrate, just works, and has great support.

by senko 6y ago

nicoburns 6y ago
> just works Unless you try to send multiple requests to it's API at the same time. We've had to build in retry with random backoff into our mail sending helper because SendGrid's API doesn't like multiple requests at once.
Sodman 6y ago
> has great support. Anecdata, but my experience with Sendgrid's support during a production outage was that to get a response from a human being we ultimately had to reach out to somebody on LinkedIn. Everything else via official channels just received automated replies promising responses in x business days. Also FWIW while our production e-mails weren't being sent, the Sendgrid API was happily returning HTTP 200 success responses. I agree that it definitely was a breeze to integrate with though.
- bberenberg 6y ago
  We converted to a paying account after having an inactive account for a year, some automated system turned off our account AFTER we started paying, the API accepted all of the emails and didn't send or save anything. We had to go in and rebuild all of the lost emails on our backend (eng cost > total Sendgrid spend per year). Support was unresponsive until we escalated via a sales phone number. Typical large company automating dangerous behaviors and then not having a good support system to deal with the fallout.
  - senko 6y ago
    Wow that sucks. We had one emergency where someone figured out how to mass mail through our app (flawed "invite via email" feature), we were able to immediately reach support through the live chat feature and stop some 200k spam emails from being processed (they were in their queue by the time we noticed). Saved our butts.
jrs235 6y ago
FWIW, my experience is they used to have great support. Sendgrids support seems to have gotten considerably worse since they married Twilio. I loved Sendgrid several years ago but they seem to be having more issues now and drastically slower to respond to tickets. Some of their older APIs have suddenly stopped working (no code changes on our end, and supposedly no changes on theirs...) and it's taking weeks for support to reply. Years ago you'd be able to chat with someone online almost immediately, now you submit a ticket and hope they respond.

Yes, we use it for transactional email and it's a breeze to integrate, just works, and has great support.

by senko 6y ago

Yes, we use it for transactional email and it's a breeze to integrate, just works, and has great support.

> just works Unless you try to send multiple requests to it's API at the same time. We've had to build in retry with random backoff into our mail sending helper because SendGrid's API doesn't like multiple requests at once.

Sodman 6y ago

> has great support. Anecdata, but my experience with Sendgrid's support during a production outage was that to get a response from a human being we ultimately had to reach out to somebody on LinkedIn. Everything else via official channels just received automated replies promising responses in x business days. Also FWIW while our production e-mails weren't being sent, the Sendgrid API was happily returning HTTP 200 success responses. I agree that it definitely was a breeze to integrate with though.

bberenberg 6y ago
We converted to a paying account after having an inactive account for a year, some automated system turned off our account AFTER we started paying, the API accepted all of the emails and didn't send or save anything. We had to go in and rebuild all of the lost emails on our backend (eng cost > total Sendgrid spend per year). Support was unresponsive until we escalated via a sales phone number. Typical large company automating dangerous behaviors and then not having a good support system to deal with the fallout.
- senko 6y ago
  Wow that sucks. We had one emergency where someone figured out how to mass mail through our app (flawed "invite via email" feature), we were able to immediately reach support through the live chat feature and stop some 200k spam emails from being processed (they were in their queue by the time we noticed). Saved our butts.

jrs235 6y ago

FWIW, my experience is they used to have great support. Sendgrids support seems to have gotten considerably worse since they married Twilio. I loved Sendgrid several years ago but they seem to be having more issues now and drastically slower to respond to tickets. Some of their older APIs have suddenly stopped working (no code changes on our end, and supposedly no changes on theirs...) and it's taking weeks for support to reply. Years ago you'd be able to chat with someone online almost immediately, now you submit a ticket and hope they respond.