That's a good point and I agree with what you said. But I think so many customers are accustomed to working with large, public or VC backed companies where resp

That's a good point and I agree with what you said. But I think so many customers are accustomed to working with large, public or VC backed companies where response times are near immediate, product polish is higher, etc. When that's viewed as "the norm" then life becomes harder for bootstrappers.