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> you'd need ~21k people working 8/hours to handle it each day. That's Google's problem with their business model, not the customers'. The customer, who has b
by falcolas 6y ago
> you'd need ~21k people working 8/hours to handle it each day.
That's Google's problem with their business model, not the customers'.
The customer, who has by definition purchased rights to the service in question (whether with the currency of their attention, their information, or their money), deserves the attention of a human - with the ability to fix problems that arise - when they have a problem with that service that the company's self-service or automated help can not solve.
- Tijdreiziger 6y agoIt's the customers' problem because they choose to use Google's services. Nobody is forcing them to do that.
- tashoecraft 6y agoA customer doesn't have a right to the attention of a human, at least in the US. It's your choice as a consumer to use googles services or not. Well almost, some you can't get away from which kinda makes more sense towards legislation.