I think you're losing sight of the argument. People know Facebook and Google don't take customer service seriously, but then seem amazed when they have a proble

I think you're losing sight of the argument. People know Facebook and Google don't take customer service seriously, but then seem amazed when they have a problem and Google and Facebook won't solve it. Meanwhile, one side says that these problems could be fixed if big companies wanted to spend some money on it, and others who say it's not a problem because it hasn't inconvenienced them yet.