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> But if there was a profitable model where they offer great customer service wouldn't they? Or at least a competitor would come in who did. They wouldn't offe
by iuguy 6y ago
> But if there was a profitable model where they offer great customer service wouldn't they? Or at least a competitor would come in who did.
They wouldn't offer great customer service, they'll offer what they feel they can get away with. And there were competitors but they were pushed out (remember RDIO?, good times).
- falcolas 6y agoYeah. Companies tend to think "why get some of the profits when I can cut corners and get all of the profits". Especially when the corners aren't mandated by law (and even sometimes when the cut corners are mandated by law).
- dvtrn 6y agoremember RDIO? wow. I do now. Why did they shut down?
- iuguy 6y ago> Why did they shut down? Because Spotify had an ad-supported free service based on selling data and paying the bare minimum it could get away with to artists, while RDIO had a subscription-only service for a long time focused on music recommendations from friends. Spotify squeezed RDIO with its free tier and monetized its user data. After a fruitless trip into online radio, RDIO were bought out by Pandora.