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I work in support, have for close to a decade. I take at least a little pride in being a personable worker who can read the situation and respond appropriately

by selykg 6y ago

I work in support, have for close to a decade. I take at least a little pride in being a personable worker who can read the situation and respond appropriately from the beginning. Acknowledging the problem and the concerns of the customer is at least the bare minimum and they didn't even do that.

srtjstjsj 6y ago
Are you doing tier-1 support for a product that costs less than the support phone call? If not, you are not in the same category.
- selykg 6y ago
  Product I support is free, my paycheck comes from a non-profit.