Since Amazon is large and established enough to take public relations and marketing seriously it's reasonable to expect them to provide timely communication on

Since Amazon is large and established enough to take public relations and marketing seriously it's reasonable to expect them to provide timely communication on a large outage like this one. I think they failed in this and some people at Forrester Research seem to agree with me. http://blogs.forrester.com/tim_harmon/11-04-22-good_proactive_marketing_cant_fix_problems_like_amazons_ec2_outage http://blogs.forrester.com/tim_harmon/11-04-22-good_proactiv... There are also a few informative links at the bottom of that note that I haven't seen here.