> Mistakes happen at scale regardless of whether it's automated or human-controlled. I think the problem here isn't that there was a mistake, but that de Zwart

> Mistakes happen at scale regardless of whether it's automated or human-controlled. I think the problem here isn't that there was a mistake, but that de Zwart had no reocurse when it happened. > It's not so much as a policy as a necessity. Facebook's number of users is counted in the billions. They have about 50,000 users for each Facebook employee. So what? How often do things like this happen? If it happens enough that Facebook's customer support can't keep up, that suggests their automation needs some serious work.