The problem you encountered while working in quarantine

During quarantine, many employers faced the problem that it is difficult to monitor the work process of their employees remotely. Someone has small children at home, someone cannot concentrate and does not start work due to a relaxed atmosphere, someone is completely too lazy to work and chooses to lie on the couch rather than do something useful. Productivity levels are declining and many people don't know how to deal with it. Sometimes it is difficult to understand a person when you are sitting through a wall from each other, and here often also communication is only in text mode. Many companies have lost and continue to lose their customers and cannot always find an answer and track why this happened. Either because of a lack of money in the company, or because of the laziness of an employee, or for any other reason. It is difficult for a director to trace the entire sequence of the development of communication, from the manager of the department and the ordinary employee to the client. How do you deal with this problem while working remotely? And are you completely satisfied with the work of your employees on the remote?