Agreed. I read the article after seeing some of the discussion comments here, then thought "is that it"? Claims about empathy, little else, other than the gener

Agreed. I read the article after seeing some of the discussion comments here, then thought "is that it"? Claims about empathy, little else, other than the generalisation - which I think most of us agree with - that a lot of software UX is poor, and that this is being blamed on 'engineers'. Are there no other types of people involved in delivering software applications then? Who captures requirements, architecture, design, non-functional requirements, prioritises features for inclusion (or not), etc...