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I would limit the amount of domains for the personal license to 3. There is not enough value added between the personal and company pricing. Leaving money on th

I would limit the amount of domains for the personal license to 3. There is not enough value added between the personal and company pricing. Leaving money on the table. Also, monthly pricing for self-hosted is sort of strange. Really consider switching to annual license pricing ONLY. This will be good for you as it will reduce monthly churn.

chrismeller 6y ago
Ditto on annual billing. Most companies think in terms of annual budgets anyway. It’d also cut down on support issues related to billing for a one-dev shop.
- XCSme 6y ago
  > It’d also cut down on support issues related to billing for a one-dev shop. Thanks for pointing this out! Currently I use Gumroad, so they handle the payment and invoices and only send me the money with a weekly invoice, regardless of the number of sales. BUT, I always wanted to use Stripe instead of Gumroad for various reasons (lower fees, multiple currencies, per-country pricing, better withdrawl methods), only that by doing so I would have to deal with a lot more invoices. Having only the annual (and lifetime) options would really make me reconsider Stripe.
XCSme 6y ago
I agree, the company license is more of a "if your company has enough money to support userTrack, please do" than "get this to get better features". The main reason it is like that, is because if I limit anything on the personal license I would have to take care of existing customers and provide them with new business licenses, provide a way to distribute different userTrack versions and make sure the auto-updater always updates to the correct version. It is something that I have considered, but I preferred to focus on improving the product as I am a techincal personal and I am still struggling to improve my sales/business skills without feeling that I over-charge people or force them to pay more than they can afford. > Also, monthly pricing for self-hosted is sort of strange. Really consider switching to annual license pricing ONLY This is a really good suggestion and I will do it really soon. Initially I wanted to also provide an annual option, but there were too many options to choose from (Monthly, Annual, Lifetime). > Really consider switching to annual license pricing ONLY Are you also suggesting to drop the lifetime plan? The main reason why the lifetime plan exists is that previously userTrack was sold on CodeCanyon, where the lifetime plan is the only option. After that I kept it as, personally, I hate paying recurrent fees for a product (eg. I preferred Photoshop CS6 a lot more than CC with its subscription, just let me "buy" the product). I understand that by having only a lifetime plan it is a lot harder to keep maintaining it and have consistent revenue: what if sales suddenly stop, do I stop working on the product? I am still experiment with pricing, and I will try the annual pricing only. Thanks a lot for the suggestion!
XCSme 6y ago
Hey, wanted to let you know that I took your good advice and changed the pricing from $7.99/month to $59.99/year. This is cheaper for the customer, easier to deal with invoices for both parties, leads to less churn and overall a better experience for everyone. The only drawback is that you have to pay $59.99 to try it, where before you only had to pay $7.99, but there's still the 30 days money-back, so maybe it's fine. You can see the updated prices here: https://www.usertrack.net/pricing https://www.usertrack.net/pricing
- nodesocket 6y ago
  Great to hear. Good luck with UserTrack.

chrismeller 6y ago

Ditto on annual billing. Most companies think in terms of annual budgets anyway. It’d also cut down on support issues related to billing for a one-dev shop.

XCSme 6y ago
> It’d also cut down on support issues related to billing for a one-dev shop. Thanks for pointing this out! Currently I use Gumroad, so they handle the payment and invoices and only send me the money with a weekly invoice, regardless of the number of sales. BUT, I always wanted to use Stripe instead of Gumroad for various reasons (lower fees, multiple currencies, per-country pricing, better withdrawl methods), only that by doing so I would have to deal with a lot more invoices. Having only the annual (and lifetime) options would really make me reconsider Stripe.

XCSme 6y ago

I agree, the company license is more of a "if your company has enough money to support userTrack, please do" than "get this to get better features". The main reason it is like that, is because if I limit anything on the personal license I would have to take care of existing customers and provide them with new business licenses, provide a way to distribute different userTrack versions and make sure the auto-updater always updates to the correct version. It is something that I have considered, but I preferred to focus on improving the product as I am a techincal personal and I am still struggling to improve my sales/business skills without feeling that I over-charge people or force them to pay more than they can afford. > Also, monthly pricing for self-hosted is sort of strange. Really consider switching to annual license pricing ONLY This is a really good suggestion and I will do it really soon. Initially I wanted to also provide an annual option, but there were too many options to choose from (Monthly, Annual, Lifetime). > Really consider switching to annual license pricing ONLY Are you also suggesting to drop the lifetime plan? The main reason why the lifetime plan exists is that previously userTrack was sold on CodeCanyon, where the lifetime plan is the only option. After that I kept it as, personally, I hate paying recurrent fees for a product (eg. I preferred Photoshop CS6 a lot more than CC with its subscription, just let me "buy" the product). I understand that by having only a lifetime plan it is a lot harder to keep maintaining it and have consistent revenue: what if sales suddenly stop, do I stop working on the product? I am still experiment with pricing, and I will try the annual pricing only. Thanks a lot for the suggestion!

XCSme 6y ago

Hey, wanted to let you know that I took your good advice and changed the pricing from $7.99/month to $59.99/year. This is cheaper for the customer, easier to deal with invoices for both parties, leads to less churn and overall a better experience for everyone. The only drawback is that you have to pay $59.99 to try it, where before you only had to pay $7.99, but there's still the 30 days money-back, so maybe it's fine. You can see the updated prices here: https://www.usertrack.net/pricing https://www.usertrack.net/pricing

nodesocket 6y ago
Great to hear. Good luck with UserTrack.