Thanks a ton for posting that second definition of "empathy". After battling with UX issues in the OP for a long time, I intuitively knew that there were 2 dif

Thanks a ton for posting that second definition of "empathy". After battling with UX issues in the OP for a long time, I intuitively knew that there were 2 different meanings of that word (one very loaded and generic, another one way more specific and targeted), but I wasn't able to articulate the definition of the second one in my head (in a way that would make sense if I tried explaining it to another person) no matter how hard I tried. Your definition nails it perfectly and fits in a single short and simple sentence that is easily understandable by pretty much anyone AND without losing any nuance or making the definition more vague. Really appreciate you posting it here.