Experts in something are rarely able to see it from an outsider's perspective. It's pretty much a universal for humanity. People who can absolutely do exist,

Experts in something are rarely able to see it from an outsider's perspective. It's pretty much a universal for humanity. People who can absolutely do exist, in quite large numbers, but they're not the norm. Maybe software gets targeted for this more often because a one-person (or very small company) project can reach a lot of users? Physical products need more money / manufacturing / staff to reach, say, 100k+ users, at which point they've got more than a tiny handful of people contributing to it. Or maybe it's just a fairly adjacent news bubble so we notice it more ¯\_(ツ)_/¯