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Airbnb treated a lot of customers pretty terribly this year, and I wonder how much that will haunt them in the future. I tried to stay at an AirBnB in Houston

Airbnb treated a lot of customers pretty terribly this year, and I wonder how much that will haunt them in the future. I tried to stay at an AirBnB in Houston in the summer with broken AC. I left before the first night, and AirBnB wouldn't refund a single dollar. Not the cleaning fee, not their fee, and not the two nights fees.

jonny_eh 6y ago
Their quality hasn't scaled with the company. It was fun to use them in the early days, I'm back to using hotels now.
ekanes 6y ago
Agree. They are also not handling hosts who point hidden video cameras at guests.