> For a while there it seemed like people were getting more and more computer-savvy. "People" in general were never computer savvy. It just wasn't a thing. We

> For a while there it seemed like people were getting more and more computer-savvy. "People" in general were never computer savvy. It just wasn't a thing. We went from completely clueless in the 80s/90s to stumbling and frustrating in early 00s and we've pretty much leveled off at marginally capable for the past 10 years. > That's dead now. People don't care. They buy a phone because it has a higher resolution screen and then run it in low-res because that's the default and they don't know the difference. Kids in California fail AP tests because they don't know what a file format is and try to submit HEIC images to a web form that only takes JPEG and PNG. Why on earth should people want or need to deal with nonsense like file formats? This kind of nonsense is what professionals get paid to make clear to end-users. That is a huge part of our job. The case you are talking about is a pretty bad failure on the part of the company running the tests, not a problem with the end users.