We're in the same situation. It notifies me that "there might be some problems with your zendesk account" every day. I'm requesting to migrate "Zopim" which is

We're in the same situation. It notifies me that "there might be some problems with your zendesk account" every day. I'm requesting to migrate "Zopim" which is their legend chat to the new Zendesk chat for age, and they haven't done anything about it. Up side is that their customer service is good, if you can catch a human talking with you. (migration for chat is a job of an account executive, sadly)