So, essentially, incompetence mixed with blackmail. Can't really blame technology for that. (edit: I think there's a big part of the story we're missing here.

So, essentially, incompetence mixed with blackmail. Can't really blame technology for that. (edit: I think there's a big part of the story we're missing here. Seriously, what company that claims to be a "new and promising internet business" outsources its engineering?)