4 ms·
Yeees. I used to work for Diebold on ATM's, and we had some research that proved that: - people want to take out money from the machine - once they have t
by Daviey 6y ago
Yeees. I used to work for Diebold on ATM's, and we had some research that proved that:
- people want to take out money from the machine
- once they have their money, the activity is complete
We found that if we provided the card back before the money, they stopped leaving their card in the machine. This is because the 'activity' was taking out money.
- jimmygrapes 6y agoWhen chip-enabled cards and ATMs first started making their way to the general public in the U.S. I had a friend who forgot his card 4 times in a single month, the last 3 times just hours after receiving a replacement in the mail. Each time he admitted that once he had the cash, he completely forgot about the card. I'm not sure if the machines beeped back then or not, but for his sake I'm glad this particular UX was adjusted.