> "Why can't returned goods be resold as "open box" or "scratch and dent" products with missing or damaged packaging for a significant discount?" Most likely b

> "Why can't returned goods be resold as "open box" or "scratch and dent" products with missing or damaged packaging for a significant discount?" Most likely because a person has to carefully inspect and repackage it (expensive and the volume is large) and it's a separate inventory category that has to be managed and have separate storage space allocated for it (another expense) and, on top of all that, it doesn't bring in as much money as a new item. And if there was some problem or damage that wasn't caught by the inspection, it's yet another return. The difficulty of managing customer returned items is common to all retailers and has been known for a while, e.g.: https://www.cnbc.com/2019/01/10/growing-online-sales-means-more-returns-and-trash-for-landfills.html https://www.cnbc.com/2019/01/10/growing-online-sales-means-m... https://money.cnn.com/2017/12/26/news/retail-returns-landfill/index.html https://money.cnn.com/2017/12/26/news/retail-returns-landfil...