I'm replying to a comment that specifically said "customers" in plural. If you are in a situation with one customer, then really, you're not even talking about

I'm replying to a comment that specifically said "customers" in plural. If you are in a situation with one customer, then really, you're not even talking about a company-and-customers relationship anymore, that's more like a consulting or contracting relationship and is a whole different ball of wax.