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Amazon may be awful elsewhere, but it's miles better than our local French online retailers. I've got a lost mouse (the package was delivered empty), Amazon imm

by rtsil 6y ago

Amazon may be awful elsewhere, but it's miles better than our local French online retailers. I've got a lost mouse (the package was delivered empty), Amazon immediately refunded. I had other packages not delivered at all with other retailers, and they wouldn't refund until they enquired with the delivery company, which had to do an internal investigation. And some of them wouldn't refund but gave vouchers instead. Also, Amazon returns are refunded as soon as the package is scanned at the post office, not 2 or 3 weeks after. I'd really like to buy from a French company, but every time I try, they go out of their way to send me back to Amazon.

BrandoElFollito 6y ago
I am completely with you. It is even surprising that none of them wants to get the, let's call it patriotic part of French Amazon customers. But they indeed all rate much worse than Amazon
ElFitz 6y ago
Heck, I once bought two folding cushion "stools" that could be unfolded into "ground sofas" (for lack of a better word) from IKEA. Delivered by "Trusk". They were left with the building caretaker who just signed without checking. We only got one. And IKEA won't do anything, because we can't prove we didn't receive the second one and aren't just fraudulently asking for a freebie. Never got these kind of issues with anything sold by Amazon. Only time a package went missing, despite "La Poste" stating the contrary, they just re-delivered it without a fuss.
eigenvector 6y ago
The flip side of this is Amazon actually refuses to inquire with delivery companies, and here in Canada, the post requires that the sender be the one to inquire. I've had several instances where the item was clearly at my local post office but misplaced. Canada Post refused to check without Amazon requesting it, and Amazon refused to do anything but send a new item. In each case the original item mysteriously appeared in my box months later when the postal workers inadvertently found it.

by rtsil 6y ago

BrandoElFollito 6y ago

I am completely with you. It is even surprising that none of them wants to get the, let's call it patriotic part of French Amazon customers. But they indeed all rate much worse than Amazon

ElFitz 6y ago

Heck, I once bought two folding cushion "stools" that could be unfolded into "ground sofas" (for lack of a better word) from IKEA. Delivered by "Trusk". They were left with the building caretaker who just signed without checking. We only got one. And IKEA won't do anything, because we can't prove we didn't receive the second one and aren't just fraudulently asking for a freebie. Never got these kind of issues with anything sold by Amazon. Only time a package went missing, despite "La Poste" stating the contrary, they just re-delivered it without a fuss.

eigenvector 6y ago

The flip side of this is Amazon actually refuses to inquire with delivery companies, and here in Canada, the post requires that the sender be the one to inquire. I've had several instances where the item was clearly at my local post office but misplaced. Canada Post refused to check without Amazon requesting it, and Amazon refused to do anything but send a new item. In each case the original item mysteriously appeared in my box months later when the postal workers inadvertently found it.