When I called them last week, they offered to repair a faulty hard drive (clicking noises, SMART errors through the roof) ... If they try to repair an irrepara

When I called them last week, they offered to repair a faulty hard drive (clicking noises, SMART errors through the roof) ... If they try to repair an irreparable hard drive but throw perfectly good items like a bag they're quite dysfunctional. And their inability to send all the ordered items in ONE package is irritating too.