4 ms·

Once again another small independent publisher is driven off of a Google platform because Google's complete inability to provide even the smallest amount of cus

Once again another small independent publisher is driven off of a Google platform because Google's complete inability to provide even the smallest amount of customer service. I'm sad this app has been removed because A. I use it semi-frequently, and B. The play store is FULL of malicious software/spamware.

app4soft 6y ago
Probably there is C: same or similar apps naming (especially if general name of such software chosen as particular app name, e.g. "Notes", "File Manager"). JFTR, There are actually 2× apps with very similar names: - "GPSLogger" (mentioned in this thread);[0] - "GPS Logger" (I use this one).[1] [0] https://apt.izzysoft.de/fdroid/index/apk/com.mendhak.gpslogger https://apt.izzysoft.de/fdroid/index/apk/com.mendhak.gpslogg... [1] https://apt.izzysoft.de/fdroid/index/apk/eu.basicairdata.graziano.gpslogger https://apt.izzysoft.de/fdroid/index/apk/eu.basicairdata.gra...
lvs 6y ago
This problem really runs across all their services. Google does not culturally or institutionally care about customer service. Humans are sort of an annoying middle-man between them and their ad revenue. With the market position they have, investing in customer service is superfluous.
iJohnDoe 6y ago
Great comment and great point that is often missed by most but shouldn’t be. Google will drive legit apps off the store but allow malware to linger for months or years. If there was ever a public failure by a company then this is it. Where is the failure occurring in Google? I know it to be their outsourced India workforce. Some disagree. If not India, then what is the reason?
duxup 6y ago
I don't think the gist of what you're saying is wrong, but it reads like this is someone who really wanted to support older devices, on a platform that ... doesn't support older devices. Maybe they (google) should support older devices but the author chose to swim upstream to some extent here. Admirable goal but perhaps as a decision, one that comes with a lot of hassle and inevitable conflict with the platform they chose.

app4soft 6y ago

Probably there is C: same or similar apps naming (especially if general name of such software chosen as particular app name, e.g. "Notes", "File Manager"). JFTR, There are actually 2× apps with very similar names: - "GPSLogger" (mentioned in this thread);[0] - "GPS Logger" (I use this one).[1] [0] https://apt.izzysoft.de/fdroid/index/apk/com.mendhak.gpslogger https://apt.izzysoft.de/fdroid/index/apk/com.mendhak.gpslogg... [1] https://apt.izzysoft.de/fdroid/index/apk/eu.basicairdata.graziano.gpslogger https://apt.izzysoft.de/fdroid/index/apk/eu.basicairdata.gra...

lvs 6y ago

This problem really runs across all their services. Google does not culturally or institutionally care about customer service. Humans are sort of an annoying middle-man between them and their ad revenue. With the market position they have, investing in customer service is superfluous.

iJohnDoe 6y ago

Great comment and great point that is often missed by most but shouldn’t be. Google will drive legit apps off the store but allow malware to linger for months or years. If there was ever a public failure by a company then this is it. Where is the failure occurring in Google? I know it to be their outsourced India workforce. Some disagree. If not India, then what is the reason?

duxup 6y ago

I don't think the gist of what you're saying is wrong, but it reads like this is someone who really wanted to support older devices, on a platform that ... doesn't support older devices. Maybe they (google) should support older devices but the author chose to swim upstream to some extent here. Admirable goal but perhaps as a decision, one that comes with a lot of hassle and inevitable conflict with the platform they chose.