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I don't know about your customers but ours want both excellent communication and for the problem to be fixed immediately. This means having more staff during an

• lsc 16y ago
  Yes, of course. My customers, though, don't want to pay very much, and that's another tradeoff. I think I'm pretty up front about what I'm selling and what tradeoffs I make, and for some people, this is a good tradeoff. There are other services that have made different tradeoffs, that work out better for different people with different needs. I'm just a little surprised about my customer's preferences in this particular tradeoff.