Speaking of support, one of the huge issues I had with Fidelity when I was with them was that after 2 PM Pacific (5 PM Eastern), there's literally nobody there

Speaking of support, one of the huge issues I had with Fidelity when I was with them was that after 2 PM Pacific (5 PM Eastern), there's literally nobody there who can actually do anything if something is messed up. This eventually lead to me moving my account to E*Trade, where my company's stock plan accounts are hosted. Thankfully, that process was completely seamless, and I've had 0 problems so far, but I do wonder what would happen if I somehow discovered an issue at 3 PM that needed a timely resolution.